Privacy Policy

This Privacy Policy outlines how scented.co.in and its affiliates (collectively referred to as “Company,” “we,” “our,” or “us”) collect, use, share, protect, and process your personal information when you interact with our website, scented.co.in (referred to as the “Platform”).

Certain sections of the Platform may be accessible without registration. We do not offer products or services outside India, and your personal data will be primarily stored and processed in India. By accessing this Platform, providing your information, or using any product or service offered, you agree to the terms of this Privacy Policy, the Terms of Use, and the applicable product/service-specific terms. If you do not agree, please refrain from using the Platform.

1. Collection of Information

We collect personal data when you use our Platform, services, or interact with us during our relationship. The information collected may include, but is not limited to:

Personal data provided during registration, such as your name, date of birth, address, contact details, email address, and proof of identity or address.
Sensitive personal data (with your consent), such as payment information (e.g., bank account or card details) or biometric data (e.g., facial or physiological features).

You can opt out of providing certain information by not using specific features or services on the Platform. We may also collect information about your preferences, behaviors, and transaction history on the Platform and third-party partner platforms.

Third-Party Data Collection:
When third-party partners collect your data directly, you will be governed by their privacy policies. scented.co.in is not responsible for their practices, and we encourage you to review their privacy policies before sharing any information.

If you receive unsolicited communication requesting sensitive personal data (e.g., credit card PINs or banking passwords), do not provide such information. If you have already disclosed such details, please report it immediately to the appropriate authorities.

2. Usage of Information

We use your personal data to:

Provide the services and products you request.
Assist sellers and partners with order fulfillment.
Enhance customer experience and troubleshoot issues.
Notify you of offers, updates, or new products/services.
Detect and prevent fraud or other illegal activities.
Conduct marketing research and analysis.

Where we use your data for marketing, we provide an option to opt-out. Please note that withholding certain permissions may impact your access to services or features.

3. Sharing of Information

We may share your personal data:

Internally: Within scented.co.in, its affiliates, and group entities to provide and improve services and products.
With third parties: Including sellers, logistics providers, payment processors, and marketing partners, to fulfill your orders and enhance your experience.
With authorities: To comply with legal obligations, court orders, or law enforcement requests.

We take steps to ensure your data is shared securely and only as necessary.

4. Security Measures

We adopt reasonable security practices to protect your data against unauthorized access, loss, or misuse. Accessing your account on scented.co.in is done over secure servers. However, internet transmissions are not entirely secure, and users accept the inherent risks associated with online data transmission.

You are responsible for safeguarding your account credentials.

5. Data Deletion and Retention

You can delete your account via the Platform’s profile settings or by contacting us directly. Please note:

Deletion requests may be delayed or denied if there are pending grievances, claims, or services.
Post-deletion, your account will be inaccessible, and all related data will be erased except as required by law or for fraud prevention, research, or analytical purposes in anonymized form.

6. Your Rights

You may access, update, and rectify your personal data directly on scented.co.in or through customer support.

7. Consent

By using scented.co.in, you consent to the collection, use, storage, and processing of your data as outlined in this Privacy Policy. If you provide personal data about others, you represent that you have the authority to do so.

You may withdraw your consent by contacting our Grievance Officer with the subject line “Withdrawal of Consent for Processing Personal Data.” Withdrawal may affect access to services that require the information.

8. Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Significant changes will be communicated as required under applicable laws. Please review this Privacy Policy regularly for updates.