At Scented Perfumes, we are committed to delivering your orders promptly and efficiently while maintaining the highest standards of service. Please review the details of our shipping policy below:
1. Order Processing
- Orders are processed and shipped within 24 hours of receiving confirmation from the customer.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods and Delivery Timeframes
- We collaborate with trusted and fast courier services, including Bluedart and Delhivery, to ensure secure and timely delivery of your orders.
- Standard delivery timelines range from 3 to 4 business days from the date of dispatch, depending on your location.
- Remote or less accessible areas may require additional time for delivery.
3. Same-Day Delivery (Mumbai)
- For customers in Mumbai, we offer a convenient same-day delivery option on select products.
- This service is available exclusively for prepaid orders.
- To qualify, orders must be placed before the specified cutoff time for same-day dispatch. Please check product eligibility before placing an order.
4. Cash on Delivery (COD)
- We provide a Cash on Delivery option to enhance your shopping experience.
- A nominal additional charge of ₹150 is applied to all COD orders.
- Please ensure accurate payment readiness upon delivery to avoid delays.
5. Delivery Attempts
- In the event that the customer is unavailable to accept the parcel, our courier partners will attempt delivery up to three times.
- Notifications regarding delivery attempts will be sent via email and WhatsApp to keep you informed.
6. Order Tracking
- Once your order is dispatched, you will receive an email and WhatsApp notification with the tracking details.
- You can monitor the status of your shipment in real time using the tracking link provided.
7. Packaging and Handling
- All orders are carefully packed to ensure the safety of your products during transit.
- If you notice any damage to the packaging upon delivery, please notify our support team immediately.
8. Delays and Exceptions
- While we strive to deliver within the specified timeframes, unforeseen circumstances such as weather conditions, natural calamities, or operational delays with courier partners may occasionally affect delivery schedules.
- In such cases, we will proactively communicate updates and work to resolve any issues promptly.
For any additional information or assistance regarding our shipping policy, please do not hesitate to contact our customer support team. Thank you for choosing Scented Perfumes for your shopping needs.